Contact : 020 8960 1901
Our dedicated team work diligently to provide you with a package of care that contributes to your overall personal and healthcare needs. Providing you with a high quality care service is our number one priority. Our care workers strive to preserve and maintain the dignity, individuality and privacy of all our Service Users. We always ensure that the Service Users have the care workers they request regardless of the situation. It is our pleasure to enable the Service Users to continue living in their own home with respect and degree of independency. Our success is a result of our ability to value both our clients and staff equally. We are delighted of the standard of care offered Standards Regulations & National Training Organisation.
I was very pleased with the standard of care that the agency provide and that they have identified regular care workers to attend the care package, and are on time.
It is good to know that there are individuals out there who really care and take their work seriously. The kindness that they show and the care work that they provide is second to none and I would highly recommend them.
I have two regular care workers who help me and provide support every day. They are kind and friendly, as well as on time. It feels like they are more like my friends in terms of how helpful and welcoming they are.
I have found that staff members of the agency are very helpful and polite. They are well-mannered and eager to help. If a care worker is unable to come around and provide the support I need to look after my disabled son, they’re the first ones to call and apologize before sending me someone else who is just as qualified as my usual care provider.
For someone who has been independent all of their life, the sudden changes that occurred in my life made things very uncomfortable at the beginning. However, life started becoming more bearable and the joyous side of life started becoming more apparent thanks to the care worker who has been sent to me by Hope Care Agency. She is more than a care worker, as she has become my friend and looks after me and my needs at all times.
My father is very particular about the way he wants things done and things to be. He has three regular carers who understand him and his needs. He likes to be and feel independent in his own house. He is a proud man and his carers provide all the support he requires. He is happy and content, which makes me feel relieved and assured that he is well looked after.